Home > Refund policy
Due to the specific process of Excel Generation, our testing and consulting services only can be refunded or exchanged before the first schedule meeting of the clients with the consultant. If the customer decides to stop during the process, all records will be deleted, however, it’s not refunded.
Due to the complex preparation for the personalized Coaching program, our Coaching service requires quarterly payments in advance. These payments can not be refunded. If you decide to stop the program, you need to inform your coach 1 week before the next payment due date, and do not need to process any further payment.
QUESTIONS/COMMENTS/CONCERNS: If you have any questions about the contents of this page, or simply wish to reach us for any other reason, you may do so by using our Contact information.